Posts Tagged ‘Travel Agents’
Sabre connected agencies can be programmed with PNR edits to control the quality of PNR’s as requried by agencies or part of a travel policy. The travel consultants get a customised messages or reminders during the process of making a reservation or issueing a ticket in case if there are any missing fields or incorrect data. The detail description and procedures are found in Format finder.
Below is just a quick reference of commands to generate the programm and build PNR edits.
PGBPNR.StarName
- PGPNR
- I – Input
- W – Warning
- M – Mandatory
- CM – Condition Met
- EM – Condition Not Met
- - Name
- 0 Air or 0 OTH – Air or OTH Seg
- 3 – OA Facts
- 4 – AA Facts
- 5 – Remarks
- 6 – Received
- 7 – Ticketing Field
- 8 – Time Limit Field
- 9 – Phone
- FP – Future Pricing
- 4G – PRS
- DK – Customer Number
- C – Corporate ID
- W-Address
- AC – Accounting Line
- AD – Accounting Line
- FF – Frequent Flier
- W ¥ – Ticketing
- Patterns should be between ‘.’ and ‘/’
- 4 types of edits are available
- Data/Logic/Itinerary/Ticketing.
- Literal Patterns
- L – Literal characters [5 8L-PAYMENT]
- A – Alpha Char [2A or 3-6A]
- N – Numbers [3N or 3-5N]
- X – Alphanumeric [3X or 3-10X]
- V – Variables [10V]
- Logical Patterns
- SF – Search Forward [5 8L-PAYMENTSFDONE]
- SB – Search Backward [5 8L-PAYMENTSBCASH]
- , – OR [5 8L-AIRLINE2LAA, 2LBA, 2LEK, 2LEY,]
- ¤ – End of Data [6 1LP] Edit 6P
- IF |. – IF |THEN [IF1SF*.5-6A]
- Logical Patterns at end transactions.
- ,, (2 Comma’s) - OR primary action code [-1SF*3A2N,,5 SF*3A2N]
- ¥ – AND [5 3L.Q* ¥5 3L.A*] Check for multiple remarks.
- R – Repeat [5 3R5L.UDID] – 3 .UDID Remarks.
- Itinerary Patterns [0 AIR / 0 HHL / 0 CAR / 0 OTH]
- SAA – Action Advice Code [0 AIRSAAKL]
- SDR – Seg. Date Range [0 AIRSDR20APR-30APR]
- SNR – Number of Pax [0 HHLSNR03]
- SVC – Vendor Code [0 AIRSVCGF] Search for Gulf Air
- SCT – Departure City [0 AIRSCTDXB] Departure Dubai
- SOF – Arrival City [0 AIRSOFHYD] Arrival Hyderabad
- SCL – Class of Service [0 AIRSCLF] First Class
- SNB – Flight Number [0 AIRSNB0911] Flight 911
- SML – Meals [0 AIRSML]
- SRS – Pre reserved seats tags HRS [0 AIRSRS]
- SRQ – Pre reserved seat request tag HRQ [0 AIRIFSVCGF.HRQ]
- SNM – Hotel name [0 HHL12SNMBURJ AL ARAB]
- Ticketing Patterns
- W ¥ – Ticketing entry [PGPNRIEM. W ¥ 5 8L*PAYMENT/FREE TEXT]
- PGEND – To end updates
- PGHALT – To Ignore any updates
- PGPNR¤W.2 – To delete 2nd edit of type warning.
Standard phonetic alphabets are being used in aviation industry along with many other major orgainization to avoid confusion when transfering message verbally.
| Letter | phonetic letter |
|---|---|
| A | Alpha |
| B | Bravo |
| C | Charlie |
| D | Delta |
| E | Echo |
| F | Foxtrot |
| G | Golf |
| H | Hotel |
| I | India |
| J | Juliet |
| K | Kilo |
| L | Lima |
| M | Mike |
| N | November |
| O | Oscar |
| P | Papa |
| Q | Quebec |
| R | Romeo |
| S | Sierra |
| T | Tango |
| U | Uniform |
| V | Victor |
| W | Whiskey |
| X | X-ray |
| Y | Yankee |
| Z | Zulu |
Amsterdam Baltimore Casablanca Denmark Edison Florida Gallipoli Havana Italia Jerusalem Kilogramme Liverpool Madagascar New_York Oslo Paris Quebec Roma Santiago Tripoli Upsala Valencia Washington Xanthippe Yokohama Zurich
Comming Soon…..
BSPEncoder is one of the application I have designed for travel agents to help them automate their task of calculating fares and creating BSP codes manually, using this application will help them identify the break down of fares, taxes, discounts and reduce errors on entering wrong airline comission and BSP codes which usually ends up with unwanted debit notes.
Feel free to leave your comments and suggestions for this application.
The following are actual stories provided by travel agents:
I had someone ask for an aisle seats so that his or her hair wouldn’t get messed up by being near the window.
A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, ‘Would it be cheaper to fly to California and then take the train to Hawaii?”
I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she interrupted me with “I’m not trying to make you look stupid, but Capetown is in Massachusetts.” Without trying to make her look like the stupid one, I calmly explained, “Capecod is in Massachusetts, Capetown is in Africa.” Her response … click.
A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, “Don’t lie to me. I looked on the map and Florida is a very thin state.”
I got a call from a man who asked, “Is it possible to see England from Canada?” I said, “No.” He said, “But they look so close on the map.”
Another man called and asked if he could rent a car in Dallas. When I pulled up the reservation, I noticed he had a one-hour lay over in Dallas. When I asked him why he wanted to rent a car, he said, “I heard Dallas was a big airport, and I need a car to drive between the gates to save time.”
A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast, and she bought that!
A woman called and asked, “Do airlines put your physical description on your bag so they know whose luggage belongs to whom?” I said, “No, why do you ask?” She replied, “Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I’m overweight, is there any connection?” After putting her on hold for a minute while I “looked into it” (I was actually laughing) I came back and explained the city code for Fresno is
FAT, and that the airline was just putting a destination tag on her luggage.
I just got off the phone with a man who asked, “How do I know which plane to get on?” I asked him what exactly he meant, to which he replied, “I was told my flight number is 823, but none of these darn planes have numbers on them.”
A woman called and said, “I need to fly to Pepsi-cola on one of those computer planes.” I asked if she meant to fly to Pensacola on a commuter plane. She said, “Yeah, whatever.”
A businessman called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa. “Oh no I don’t, I’ve been to China many times and never had to have one of those.” I double checked and sure enough, his stay required a visa. When I told him this he said, “Look, I’ve been to China four times and every time they have accepted my American Express.”
A woman called to make reservations, “I want to go from Chicago to Hippopotamus, New York.” The agent was at a loss for words. Finally, the agent: “Are you sure that’s the name of the town?” Yes, what flights do you have?” replied the customer. After some searching, the agent came back with, “I’m sorry, ma’am, I’ve looked up every airport code in the country and can’t find a Hippopotamus anywhere.” The customer retorted, “Oh don’t be silly. Everyone knows where it is. Check your map!” The agent scoured a map of the state of New York and finally offered, “You don’t mean Buffalo, do you?” “That’s it! I knew it was a big animal!”
Gud marning, Ladies and Gen’lemen. P’rajee aur Behnjee. Sat Sri Akal.
wahe guru is jai…
On behalf of Captaan Balbir Singh ‘Bobby’, this is Your Flight Supervisor Banta Singh “Bunty” welcoming to you on the P’njaab Airways flight no. 9211 (Nau Do > Gyaraah) to Ludhiana.
We apalogize for the two-day delay in taking off, b’cause the sun was not shining brightly in the fog. And we are knowing the sun does not shine in the night.
Landing in Ludhiana is not dafinite, but with good Luck we can be landing d’rectly in your v’llage. P’njaab Airways has exc’llant record for safety. In fact our safety standards are so high that even the fully trained tarrists and hijackers are afraid to fly with us.
I am pleased to ‘nounce that starting this year over 90% of our p’ssaingers have reached to their dest’nation. For the rest 10%, the P’njaab Airways staff has lots of experience for consoling the next-of-kin.
Our Hostess Bubbly Kaur will be haippy to brief you on our out-of-court settlement policies.
If engines are too noisy, on p’ssainger request, we can turn them off for comfart, but your flight will become late and you may become the late also.
For our religious p’ssaingers, we are the only airline who can help you to contact God at once. In case of sudden loss of cabin pressure, Holy Books will be quickly distributed.
We regret that today’s in-flight movie will not be shown as we could not record it from the tallyvision due to power cut. But we will be flying right naxt to Air India, where their movie can be seen from the right side cabin windows. These windows have been opened for your viewing convenience.
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