Just a few lines to share about my career life which started around 1996, got some good experiance working with different sectors and on different levels, part of my resume is posted below which shows the places I have enjoyed my moments working with them….

Summary

  •  11 years of experience in travel industry
  • 5 years of experience in Sabre Travel Network Middle East – UAE.
  • 2 years of experience in managing and leading IT support team in UAE.
  • Dedicated hard working individual with the intercommunication skills to work with all levels of the organization.
  • Successful in meeting new challenges and finding solutions to meet the needs of customers.

Professional Qualifications:

  •  Microsoft Certified System Engineer.
  • Diploma in Software Applications.
  • Diploma in Computer Hardware and Networking.
  • Diploma in Electronics. (Servicing and Troubleshooting).
  • Diploma in IATA standard Fares and Ticketing.
  • Diploma in Sabre Ticketing
  • Diploma in Amadeus basic reservation
  • Diploma in Worldspan Reservation System. (May 2002)
  • Diploma in Computerized Air Ticketing. (First with Distinction)
  • Diploma in Sabre Fares and Ticketing (90%)
  • Diploma in Sabre Reservation (95.5%)
  • Diploma in Visual Basic programming
  • Diploma in C programming
  • Diploma in AMT Data south printer servicing.

Education:

  • Bachelor of Science.        Aug 1996

 Related Accomplishment:

  •  Fares refresher seminar by Swiss Air

              Sheraton Hotel, Abu Dhabi

  •  Leisure Workshop by British Airways holidays

                Hilton Hotel, Abu Dhabi

Employment History   

  •            Sabre Travel Network Middle East (2003 – till present)

 

  • o IT Manager UAE (Technical Specialist)

 

  • Managing a team of 9 technical support engineers for Sabre Travel Network whose core function is to provide technical support to travel agencies across UAE.
  • Manage and execute installation of hardware equipments/ Software’s for Sabre Travel Network customers across UAE.
  • Provides technical training’s and support to the team of 9 IT engineers.
  • Maintaining hardware inventory of Sabre Travel Network equipments installed with travel agencies across UAE which includes PC’s, laptops, printers etc.
  • Provides technical support and presentations to customers based on their needs to develop, integrate or implement Sabre applications.

 

  • o Helpdesk Support Executive.

 

  • Supported Sabre customers and attended helpdesk calls in Abu Dhabi, Dubai and in Bahrain helpdesk prior to and during the initial stages of regional helpdesk setup.

 

  • o Account Manager (Al Ain)

 

  • Manage and maintain Sabre customers in Al Ain and Buraimi.
  • Identifying and providing Sabre training to travel consultants in coordination with trainer’s team.
  • Was managing and supporting technical needs of travel agencies.

 

  • o Technical Support Executive (Abu Dhabi)

 

  • Core function was to provide technical support to Sabre Travel Network customers.
  • Execute the installations of hardware/software to Sabre Travel Network customers
  • Was responsible for maintenance and regular servicing of hardware equipments like PC’s and printers in AUH/AAN.
  • Use to provide helpdesk support to travel agents for building PNR’s or issue tickets on Sabre.
  • Used to conduct onsite trainings for travel agents to use Sabre.

 

 

  • o Others

 

  • Supported Sabre team in migration of Sharaf travel from Galileo to Sabre, created various scripts to convert Galileo PNR fields to Sabre fields and updated huge number of PNRs.
  • Developed an application to maintain database of all travel agents across UAE who were being rewarded with Air Miles against their monthly segment productivity in Sabre.
  • Designed various types of templates in excel to automate complex tasks with minimum input such as Account managers portfolio, Agencies contact database, Accounts productivity, MIDT reports by PCC etc.

 

  • Faris Travel and Tourism (1997 – 2003)

Job responsibilities include:

  • o Provide reservation service to air travelers with booking and issue manual or automated tickets as per their travel itineraries using Sabre.
  • o Reservation and ticketing to various destinations for walk in and corporate customers using Sabre and World span reservation system.
  • o Organized holidays and tours to various destinations from tour operators and online booking engines.
  • o Provide assistance to accounts department in reconciliation of airlines sales report and BSP reports.

 

  • Golden Eagle Computers (2001 – 2001)

 

  • o Worked as free lancer for a period of one month for assembling and troubleshooting PCs.
  • o Installation of operating systems and all the required software’s.

 

  • Super Sonic Travel (1996 – 1997)

 

Job responsibilities include:

  • o Reservation of air tickets for domestic and international passengers.
  • o Dealing with immigration and custom departments in order to process the passport and immigrations applications.

 

  • All India Industrial Exhibitions. (1996 – 1996)

 

  • o Worked as Sales executive for the period of 45 days for trading company.

 

Related Skills:

 

  • Designed various Sabre scripts to automate time consuming tasks like market fare upload scripts, customer profiles script, multiple branch access script etc.
  • Gained knowledge to configure and update various types of GDS Connectivity.
  • Inexperienced but knowledgeable in Sabre QIK Developer.
  • Designed and developed window based applications like Travel agents toolbox which include BSP Encoder, Calendar and net fare calculator using visual basic 6.
  • Designed and developed web sites and web applications such as -
  • o www.eqasim.com – My personal website
  • o www.sabre.ae/MySAM – Intranet for Sabre Travel Network Middle East UAE.

 

Achievements:

 

  • MySAM – My Sabre Account Manager

URL: http://www.sabre.ae/MySAM

 

  • o Features of MySAM

 

  • § Account Management
  • Customer’s database management
  • Portfolio management
  • View and track agency segment productivity
  • Hardware Request.
  • Update daily sales report to area manager
  • Create visit plan

 

  • § IT Management
  • Engineers intervention updates
  • Call view
  • Hardware installations orders
  • Inventory updates

 

  • § Helpdesk Call Management (Not implemented)
  • Call dispatches
  • Call tracking
  • Call monitoring.
  • Call analyzing

 

Interest:  

  • o Mini programmer – Developed few VB and Web applications.
  • o Avid traveler – Travelled to Amsterdam, London, California, Damascus, Bangkok, Bahrain, Oman and Qatar

 

Skills:  

  • Computer Hardware : Worked on all Pentium based processors
  • Operating Systems : Dos, Windows ’9x, NT4, Windows 2000 & Win XP
  • Protocols                       : TCP/IP & X.25
  • Languages                     : Visual Basic, MySQL and PHP.
  • Lan Setup                      : Installation of networks, wireless network etc.

Online resume: http://www.eqasim.com/QJResume.pdf

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